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Local Solicitors v Conveyancing Factory – choose carefully!

27 April 2018

Blog, Conveyancing, News

If you have experienced a house move, you will agree that it is one of the most stressful and challenging life events that you can go through. However, choosing the right conveyancer/solicitor to guide you through the process can take most of this stress away.

We all love a good bargain but shopping around for the ‘cheapest’ quote and instructing  what is known in the business as a ‘conveyancing factory’, can prove to be a poor, costly decision in the long run. Why? For a number of reasons…

  • File Handler – it is usually the case that cheap conveyancing means a high volume workload. You could end up with unqualified staff handling your file rather than a qualified solicitor / licenced conveyancer who specialises in property law and who are properly regulated, bound by strict professional rules of conduct.   You may be told that your file will be dealt with by a ‘case handler’.  Proceed with caution! Ask them to confirm that you will receive the same individual conveyancer throughout, not a conveyor belt of people causing confusion, duplication of work and stress for all.
  • Quality of Service – many companies will advertise the fact that you will never have to meet them in person and that all correspondence will be dealt with via email or post. They will refer clients online to access documents or for updates on their file. Many people consider this to be too impersonal.  We believe the importance of meeting with our clients and offering that personal service. It is nice to put a face to a name. Obviously, there may be times when clients cannot physically get into one of our offices and in these circumstances we can arrange a telephone appointment to discuss and report any important legal issues relating to their transaction.
  • Other Legal Issues – Although an unqualified conveyancer may in fact have gained conveyancing experience, they are unlikely to have any knowledge of other areas of law which impact on the house moving process, and which solicitors and qualified staff are trained in – such as wills, probate, divorce, trusts. If our clients have queries relating to any legal issue outside our expertise, we are lucky enough to be able to refer them to our colleagues in other departments or make some enquiries on their behalf.
  • Hidden Fees – there will always be firms who will offer ‘great deals’ on legal fees and will quote an attractive fixed fee of say £299 + VAT. However, they will almost certainly have extra costs hidden in the small print and clients will find themselves being hit with a much larger bill at the end of the transaction. We have known other firms charge for services such as completing the Stamp Duty Return Form, arranging any indemnity policies, paying off your mortgage, arranging searches etc. This is all part of the conveyancing process and clients should not be charged extra for these services.  It is amazing that some clients will ring around for the cheapest deal and make a decision based on £20- £50 price difference for factory service provided by a conveyancer hundreds of miles away where there will be no personal attention. This brings us onto the next point…
  • Locality – you may find that your estate agent / mortgage advisers recommend their ‘nominated solicitors’ to act for you. Again, do some research into the firm they suggest as you may find that they are based hundreds of miles away meaning they are totally inaccessible and will have no local knowledge of the area. It is often the case that Agents receive referral fees from the companies in return for the Agent directing their customers to them. This obviously does not guarantee good quality service or impartiality.  You want to choose a solicitor or conveyancer who is close by and familiar with your area. Most people also want to instruct someone who has been recommended or who is highly rated rather than someone is prepared to pay them a fee in return for the work.

So in summary, choose wisely!

Here at Williamsons, we price our services to compete against the volume factory conveyancers, but rely predominantly on excelling in the level of service we provide in order to gain more work through recommendations. We aim to provide a personal service and have in place an efficient system as well as the legal knowledge and resources that will be of vital importance throughout the conveyancing process.


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Read some reviews from our clients

4.87 Average

85 Reviews

Deborah V

Very satisfied with the outcome. Settled out of court.(medical negligence) A Big thankyou too Wayne Walker highly recomend

Sarah

Very professional service and gave me peace of mind.. would highly recommend

Mr & M

Williamsons were recommended to us and we have not been disappointed. Our sale & purchase was very stressful due to the incompetencies of other legal professionals and estate agents however Williamsons have done their utmost to push them to complete. Communication has been excellent throughout and the team, particularly Samantha and Jane, have worked tirelessly on our case. My husband and I highly recommend Williamsons for your conveyancing needs.

Diane T

Throughout the whole time that my case was ongoing, Williamsons Solicitors have been excellent in their care and service. All matters have been dealt with in great clarity. They are very approachable and everything has been explained in a manner easy to comprehend. I can thoroughly recommend Williamsons to act for others.

Money A

Excellent service. Communication throughout my conveyancing. Value for money. Would definitely recommend this company.

Daniel

Very professional. Very friendly and just great at what they do

Chris

Re Gordon Sewell We received excellent advice at a time of great stress and Gordon was able to react to situations quickly throughout the process.

Anonymous

Fantastic Service received throughout the buying and selling process of our property. Regular updates received by phone or email. Any queries were dealt with swiftly, never had to pester for information. Jane and her colleague Sam went above and beyond to ensure our experience was smooth running. Would highly recommend to others to use Williamsons for any conveyancing matters.

Tom W

over the years that i have dealt with Williamsons solicitors,every time there have succeeded from the conveyancing team to the wills and probate team and the most recent gordon sewell at the civil litigation team ,outstanding professional legal experience along with a winning optimistic way forward. He took on a big challenge and with his knowledge and Williamsons 100+ year experience he won. I would recommend Williamsons solicitors to anyone and to gordon and the team ,a real credit to a local firm that stands out from all the rest.

Anonymous

Thank you for my first home buying process very smooth! I felt that you were on top of everything with good communication throughout.

Mr A Y

I was kept informed at all time. And was treated very well. My claim was dealt with excellently and was more than happy with the result.

Nicola O

The service I received was first class. Always professional, but kind and caring too. Mr Gray worked very hard for us and we achieved a great result.

Tim B

Professional approach from start to finish with a personal feel to my case that helped me through the ups and downs of the intense times. Would recommend Gordon and williamsons to anyone in need of a firm that was there from start to finish Thanks again tim

Anonymous

I was very happy with the service I received, everything was deal with very efficiently

Barry G

Gordon Sewell was fantastic went above and beyond to get a good result. I've dealt with a few solicitors over the years but never dealt with a solicitor that will get in the oppositions face to get his point the clients point and for me that drive and determination was key to him winning my case. Gordon Sewell is a credit to williamsons solicitors and I personally would like to thank him and the team for there tremendous hard work.

Carla K

Extremely helpful and professional. Very understanding and patient.

Chris D

We were so grateful for the help afforded to us by Gordon Sewell. He kept us well informed at all times. We would highly recommend them to anyone as they are so efficient and competent.

Kate P

I can’t thank Tim Slow enough for everything he has done for me. He fought when I felt like nobody believed in me. Every step of the way he was there when I was down and he was there whenever I needed to get anything off my chest. Not only is he a brilliant solicitor, he’s a very caring sympathetic gentleman. He changed my life for the better and made sure myself and my daughter felt secure. The barrister that Tim used (Andy Pratt) was so professional yet so caring and sympathetic and they all genuinely wanted the best for me. Tim used Mr Pickersgill as a medical expert and I am so grateful I met him. I finally felt that people believed me and wanted me to get better. Thank you all so so much.

Maria J

My case for a personal injury claim was prolonged. However at each step I was informed of progress or lack of, and exchanges with the other parties. My solicitor, Claire, was always supportive and honest with me in her opinion of possible outcomes, and her advice in our discussions gave me confidence. I have used Williamsons on previous occasions, for my own will and a will bequest, and have found them to be professional, solicitous and efficient.

Dr H

Excellent service

Mr and Mrs Parson

Expert knowledge in the field advice was given. Fast and efficient. Excellent service.

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