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Local Solicitors v Conveyancing Factory – choose carefully!

27 April 2018

Blog, Conveyancing, News

If you have experienced a house move, you will agree that it is one of the most stressful and challenging life events that you can go through. However, choosing the right conveyancer/solicitor to guide you through the process can take most of this stress away.

We all love a good bargain but shopping around for the ‘cheapest’ quote and instructing  what is known in the business as a ‘conveyancing factory’, can prove to be a poor, costly decision in the long run. Why? For a number of reasons…

  • File Handler – it is usually the case that cheap conveyancing means a high volume workload. You could end up with unqualified staff handling your file rather than a qualified solicitor / licenced conveyancer who specialises in property law and who are properly regulated, bound by strict professional rules of conduct.   You may be told that your file will be dealt with by a ‘case handler’.  Proceed with caution! Ask them to confirm that you will receive the same individual conveyancer throughout, not a conveyor belt of people causing confusion, duplication of work and stress for all.
  • Quality of Service – many companies will advertise the fact that you will never have to meet them in person and that all correspondence will be dealt with via email or post. They will refer clients online to access documents or for updates on their file. Many people consider this to be too impersonal.  We believe the importance of meeting with our clients and offering that personal service. It is nice to put a face to a name. Obviously, there may be times when clients cannot physically get into one of our offices and in these circumstances we can arrange a telephone appointment to discuss and report any important legal issues relating to their transaction.
  • Other Legal Issues – Although an unqualified conveyancer may in fact have gained conveyancing experience, they are unlikely to have any knowledge of other areas of law which impact on the house moving process, and which solicitors and qualified staff are trained in – such as wills, probate, divorce, trusts. If our clients have queries relating to any legal issue outside our expertise, we are lucky enough to be able to refer them to our colleagues in other departments or make some enquiries on their behalf.
  • Hidden Fees – there will always be firms who will offer ‘great deals’ on legal fees and will quote an attractive fixed fee of say £299 + VAT. However, they will almost certainly have extra costs hidden in the small print and clients will find themselves being hit with a much larger bill at the end of the transaction. We have known other firms charge for services such as completing the Stamp Duty Return Form, arranging any indemnity policies, paying off your mortgage, arranging searches etc. This is all part of the conveyancing process and clients should not be charged extra for these services.  It is amazing that some clients will ring around for the cheapest deal and make a decision based on £20- £50 price difference for factory service provided by a conveyancer hundreds of miles away where there will be no personal attention. This brings us onto the next point…
  • Locality – you may find that your estate agent / mortgage advisers recommend their ‘nominated solicitors’ to act for you. Again, do some research into the firm they suggest as you may find that they are based hundreds of miles away meaning they are totally inaccessible and will have no local knowledge of the area. It is often the case that Agents receive referral fees from the companies in return for the Agent directing their customers to them. This obviously does not guarantee good quality service or impartiality.  You want to choose a solicitor or conveyancer who is close by and familiar with your area. Most people also want to instruct someone who has been recommended or who is highly rated rather than someone is prepared to pay them a fee in return for the work.

So in summary, choose wisely!

Here at Williamsons, we price our services to compete against the volume factory conveyancers, but rely predominantly on excelling in the level of service we provide in order to gain more work through recommendations. We aim to provide a personal service and have in place an efficient system as well as the legal knowledge and resources that will be of vital importance throughout the conveyancing process.


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Read some reviews from our clients

4.89 Average

105 Reviews

Mrs Margaret W

Excellent service with a friendly face

Mr Martin a

Was very happy with the service given by Williamsons solicitors who dealt with the probate of a friends will and also the selling of her property. Especially Diane Ramsden whose help was invaluable.

Anonymous

Williamsons took on my case following the collapse of another Hull legal practice. Despite them having to pick up a large amount of work already completed by others, they worked tirelessly to ensure the correct outcome for me. I cannot recommend this company highly enough, they go above and beyond the norm to make sure their clients are treated fairly.

Anonymous

We used Williamsons for selling and buying a property, we found Jane Cousins and her assistant Sam Pollard to be pleasant, professional and efficient. Lisa on reception downstairs was particularly helpful and polite. Thank you to you all.

Mr J G

Avery good service with very professional and knowledgeable staff.

Anonymous

Brilliant, thank you for helping me make this process easier.

Mr G B

I would recommend Williamson’s to any potential client. From the onset I was supported throughout a very difficult conveyance and my solicitor was very professional at all times. It is advisable to engage the services of a local company and not one advised by online estate agencies. Very competitive pricing too. Thank you Williamson’s.

Mr and Mrs Overall

Very helpful quick excellent service Have dealt with both Jenny Holloway and Emma Hudson in the past and on each occasion have found them both excellent and would recommend them both to any future clients Thank you once again for your excellent professional service

Mr C P

Brilliant communication and a first class effort despite a Rocky move, Jenny and Emma at the Hull city centre branch where fantastic.

Ms A

Very helpful and attentive, would definitely recommend Samantha/Jane of Williamsons sollicitors

Sue L

Our solicitor Carey Robinson was at all times helpful and professional, nothing was too much trouble. I would not hesitate to recommend her to friends and family.

Barbara C

I have used Williamsons Solicitors twice this year - for obtaining probate and for the sale of a leasehold flat and on both occasions I have found Williamsons to be extremely efficient and speedy. They were very knowledgeable and kept me well informed at all times. Any queries I had were answered promptly and all advice given was accurate and most helpful. I would not hesitate to recommend Williamsons to anyone in need of a first class, reliable and customer friendly solicitor. Thank you for making a traumatic situation as stress free as possible.

Mrs B O

Very apprehensive at the start. From the first contact with Williamsons they were reassuring. Kept up tpdate with the whole process , guided and informed from the start. Pleased with the outcome and my special thanks especially to Mr. Smith and his team Betty Osborn.

Mr Neil P

Great service and always kept up to date with everything, felt i was given the personal touch and not just a client, I used Williamsons to sort out my late fathers estate in which he left in such a mess, and also the sale of a house I will recommend to others and certainly use again Thanks Neil x

Mr N P

Our solicitor Gemma Foster is always available to answer any of our concerns, keeps on top of time scales and perseveres with opposing solicitors even when they are not prepared to push our sales or purchases forward as quick as we often need . Highly delighted with the service we receive from Gemma .

Mr B a

Efficient and friendly service from all staff we had contact with. Very prompt and we were kept informed and up to date throughout the whole process of selling and buying our new house. Rachael who dealt with our case was the most efficient solicitor we have used for convenacying. I would not hesitate to use Williamsons again and will definitely recommend to friends and family.

Mr J T

Very pleased with the service you provided for me selling the property. Very efficient and will recommend to friends and family.

Carl B

Thankyou very much to Paul Kirby for the work he did . All of Williamsons staff that I dealt with was very friendly professional people and I would definitely use them again .

Anonymous

keeping up to date with all the latest information and details of the case

Alison B

PERSONAL ,PROFESSIONAL SERVICE,

Deborah V

Very satisfied with the outcome. Settled out of court.(medical negligence) A Big thankyou too Wayne Walker highly recomend

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