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Local Solicitors v Conveyancing Factory – choose carefully!

27 April 2018

Blog, Conveyancing, News

If you have experienced a house move, you will agree that it is one of the most stressful and challenging life events that you can go through. However, choosing the right conveyancer/solicitor to guide you through the process can take most of this stress away.

We all love a good bargain but shopping around for the ‘cheapest’ quote and instructing  what is known in the business as a ‘conveyancing factory’, can prove to be a poor, costly decision in the long run. Why? For a number of reasons…

  • File Handler – it is usually the case that cheap conveyancing means a high volume workload. You could end up with unqualified staff handling your file rather than a qualified solicitor / licenced conveyancer who specialises in property law and who are properly regulated, bound by strict professional rules of conduct.   You may be told that your file will be dealt with by a ‘case handler’.  Proceed with caution! Ask them to confirm that you will receive the same individual conveyancer throughout, not a conveyor belt of people causing confusion, duplication of work and stress for all.
  • Quality of Service – many companies will advertise the fact that you will never have to meet them in person and that all correspondence will be dealt with via email or post. They will refer clients online to access documents or for updates on their file. Many people consider this to be too impersonal.  We believe the importance of meeting with our clients and offering that personal service. It is nice to put a face to a name. Obviously, there may be times when clients cannot physically get into one of our offices and in these circumstances we can arrange a telephone appointment to discuss and report any important legal issues relating to their transaction.
  • Other Legal Issues – Although an unqualified conveyancer may in fact have gained conveyancing experience, they are unlikely to have any knowledge of other areas of law which impact on the house moving process, and which solicitors and qualified staff are trained in – such as wills, probate, divorce, trusts. If our clients have queries relating to any legal issue outside our expertise, we are lucky enough to be able to refer them to our colleagues in other departments or make some enquiries on their behalf.
  • Hidden Fees – there will always be firms who will offer ‘great deals’ on legal fees and will quote an attractive fixed fee of say £299 + VAT. However, they will almost certainly have extra costs hidden in the small print and clients will find themselves being hit with a much larger bill at the end of the transaction. We have known other firms charge for services such as completing the Stamp Duty Return Form, arranging any indemnity policies, paying off your mortgage, arranging searches etc. This is all part of the conveyancing process and clients should not be charged extra for these services.  It is amazing that some clients will ring around for the cheapest deal and make a decision based on £20- £50 price difference for factory service provided by a conveyancer hundreds of miles away where there will be no personal attention. This brings us onto the next point…
  • Locality – you may find that your estate agent / mortgage advisers recommend their ‘nominated solicitors’ to act for you. Again, do some research into the firm they suggest as you may find that they are based hundreds of miles away meaning they are totally inaccessible and will have no local knowledge of the area. It is often the case that Agents receive referral fees from the companies in return for the Agent directing their customers to them. This obviously does not guarantee good quality service or impartiality.  You want to choose a solicitor or conveyancer who is close by and familiar with your area. Most people also want to instruct someone who has been recommended or who is highly rated rather than someone is prepared to pay them a fee in return for the work.

So in summary, choose wisely!

Here at Williamsons, we price our services to compete against the volume factory conveyancers, but rely predominantly on excelling in the level of service we provide in order to gain more work through recommendations. We aim to provide a personal service and have in place an efficient system as well as the legal knowledge and resources that will be of vital importance throughout the conveyancing process.


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Read some reviews from our clients

4.90 Average

181 Reviews

Mr Longhorn

Very helpful and supportive and kept me informed all through the process; it went very smoothly and that owes a lot to how they managed it in such a professional manner

Mr and Mrs Hutson

Throughly pleased with all aspects of the service, always updated on every change, or new information regarding the sale of our house and purchase of the new property. Everything went smoothly and couldn't fault the attention to detail and customer service. Thank you to Beth and all who assisted in the process.

Gary R

Efficiency, friendly and supportive Karen Saunders gave excellent advice with no nonsense answers to my enquires and difficult decisions

Mr Adams

Efficient and friendly from start to speedy finish

Sue W

In May 2017 after a long & painful road of recovery wich is still ongoing today. I finally plucked up the courage & decided to approach Willams Solicitors as I felt that there was something very wrong with the poor service i received in March 2015 from 1 1 1. Having made two calls over the weekend. Inspite of right leg being in immense pain & stone cold I was told that i had probably pulled a muscle nothing they could do for me & to visit my GP So after a weekend of struggling with pain i visited my GP to be rushed to Hospital with absent pulses in the right foot. On examination there was a blood clot on my right knee caused by Critical ischaemia nothing whatsoever to do with a pulled muscle. I was told i needed a thrombosis procedure to dissolve blood clot if this was unsuccessful they would have no other choice than to amputate below the right knee I was devastated Thanks to this amazing solicitors who advised me that they felt 1 1 1 had possibly been neglectful & would like to take my case on. With an outstanding Nick Gray becoming my solicitor & the amazing team of experts including Julian Matthews an absolutely brilliant barrister Vascular surgeons experts Professor sir Peter Bell & Professor Shearman who were also amazing in highlighting the Hospital were neglectful as well & need not of removed my leg & could have avoided amputation. All of the other team of experts who helped with this case as well were very good In fact I had a fantastic team i couldn't fault Williams solicitors at all. They proved all 3 defendants to be negligent & they got me an amazing settlement far more than I could ever dreamed of & in a short space of time A huge thanks to Nick Gray & his fantastic team inside & outside Williams I can start rebuilding my life knowing I can afford to have & get the very best in making life a lot easier. I can't have my leg back but I can now smile again knowing life won't be a struggle. I would strongly recommend this Solicitors to anybody who needs a professional honest caring & worth every penny Solicitor you will not be disappointed. Once again a massive Thank you to Nick Gray & all his team ❤ Sue Willoughby

Mrs Pannhausen

Very impressed with Suzanne, Beth & Natalie at the Bridlington Branch, they give 100%, will use them again & recommend them to friends & family.

Mr and Mrs Preston

Williamson’s provide an excellent service at a reasonable price. Very easy to deal with and excellent communication was provided all the way through the transaction. Just what you need in a solicitor.

LJM B

I would highly recommend Williamsons Solicitors, Gordon represented me for my case and was excellent. Always on the end of the phone when I need him. overall top job thankyou. Mr Lloyd Milner

Mr & M

Very friendly and efficient service always replying to any queries and emails on the same day. If solicitor not in still dealt with by other staff. Would definitely recommend and will use again

Mr Andrew W

They have handled my house moving with professionalism and friendliness and kept in touch regularly to keep me updated I would strongly recommend them 👍

Mr Deeley

Very good service from everyone I dealt with at Williamson's. They were very quick and responsive and gave that extra push to get me completed before the Christmas holiday! A very nice Christmas present for me!

Mr E A

Very good service.

John B

Friendly service straight to the point no messing around ... from start to finish less then 4 month Yana had every thing in hand many thanks

Mr and Mrs Rollinson

Excellent service from start to finish Alison Craven explained everything in detail making sure we understood

Broadley H

Excellent service from Williamsons throughout a very protracted property transaction. Carey was patient and helpful at all times and we would highly recommend Williamsons based upon our experience. Thank you :)

Paul B

Hi, Thankyou for helping me with the sale of my late mothers house. You kept me informed and processed the transaction very quickly. Regards...Paul

Mr William E

Williamsons Bridlington office conducted the conveyancing of my house recently. The customer service was exceptional and very professional. The regular communications were very helpful and i was kept up to date throughout the process. Many thanks to Suzanne, Beth and all the staff at the Bridlington office.

Anonymous

Friendly supportive service. Explained everything and responded to queries promptly

Anonymous

Its always difficult when you are selling a house but even more so when it is a probate sale. Williamsons have handled my sale with sensitivity and efficiency and have supported me throughout the process.

Mr & M

Very efficient, prompt replies to queries, show good team work and a very reasonable bill at the end.

Mr D A

I was given an efficient, friendly and courteous appointment.