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Local Solicitors v Conveyancing Factory – choose carefully!

27 April 2018

Blog, Conveyancing, News

If you have experienced a house move, you will agree that it is one of the most stressful and challenging life events that you can go through. However, choosing the right conveyancer/solicitor to guide you through the process can take most of this stress away.

We all love a good bargain but shopping around for the ‘cheapest’ quote and instructing  what is known in the business as a ‘conveyancing factory’, can prove to be a poor, costly decision in the long run. Why? For a number of reasons…

  • File Handler – it is usually the case that cheap conveyancing means a high volume workload. You could end up with unqualified staff handling your file rather than a qualified solicitor / licenced conveyancer who specialises in property law and who are properly regulated, bound by strict professional rules of conduct.   You may be told that your file will be dealt with by a ‘case handler’.  Proceed with caution! Ask them to confirm that you will receive the same individual conveyancer throughout, not a conveyor belt of people causing confusion, duplication of work and stress for all.
  • Quality of Service – many companies will advertise the fact that you will never have to meet them in person and that all correspondence will be dealt with via email or post. They will refer clients online to access documents or for updates on their file. Many people consider this to be too impersonal.  We believe the importance of meeting with our clients and offering that personal service. It is nice to put a face to a name. Obviously, there may be times when clients cannot physically get into one of our offices and in these circumstances we can arrange a telephone appointment to discuss and report any important legal issues relating to their transaction.
  • Other Legal Issues – Although an unqualified conveyancer may in fact have gained conveyancing experience, they are unlikely to have any knowledge of other areas of law which impact on the house moving process, and which solicitors and qualified staff are trained in – such as wills, probate, divorce, trusts. If our clients have queries relating to any legal issue outside our expertise, we are lucky enough to be able to refer them to our colleagues in other departments or make some enquiries on their behalf.
  • Hidden Fees – there will always be firms who will offer ‘great deals’ on legal fees and will quote an attractive fixed fee of say £299 + VAT. However, they will almost certainly have extra costs hidden in the small print and clients will find themselves being hit with a much larger bill at the end of the transaction. We have known other firms charge for services such as completing the Stamp Duty Return Form, arranging any indemnity policies, paying off your mortgage, arranging searches etc. This is all part of the conveyancing process and clients should not be charged extra for these services.  It is amazing that some clients will ring around for the cheapest deal and make a decision based on £20- £50 price difference for factory service provided by a conveyancer hundreds of miles away where there will be no personal attention. This brings us onto the next point…
  • Locality – you may find that your estate agent / mortgage advisers recommend their ‘nominated solicitors’ to act for you. Again, do some research into the firm they suggest as you may find that they are based hundreds of miles away meaning they are totally inaccessible and will have no local knowledge of the area. It is often the case that Agents receive referral fees from the companies in return for the Agent directing their customers to them. This obviously does not guarantee good quality service or impartiality.  You want to choose a solicitor or conveyancer who is close by and familiar with your area. Most people also want to instruct someone who has been recommended or who is highly rated rather than someone is prepared to pay them a fee in return for the work.

So in summary, choose wisely!

Here at Williamsons, we price our services to compete against the volume factory conveyancers, but rely predominantly on excelling in the level of service we provide in order to gain more work through recommendations. We aim to provide a personal service and have in place an efficient system as well as the legal knowledge and resources that will be of vital importance throughout the conveyancing process.


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Read some reviews from our clients

4.89 Average

167 Reviews

Broadley H

Excellent service from Williamsons throughout a very protracted property transaction. Carey was patient and helpful at all times and we would highly recommend Williamsons based upon our experience. Thank you :)

Paul B

Hi, Thankyou for helping me with the sale of my late mothers house. You kept me informed and processed the transaction very quickly. Regards...Paul

Mr William E

Williamsons Bridlington office conducted the conveyancing of my house recently. The customer service was exceptional and very professional. The regular communications were very helpful and i was kept up to date throughout the process. Many thanks to Suzanne, Beth and all the staff at the Bridlington office.

Anonymous

Friendly supportive service. Explained everything and responded to queries promptly

Anonymous

Its always difficult when you are selling a house but even more so when it is a probate sale. Williamsons have handled my sale with sensitivity and efficiency and have supported me throughout the process.

Mr & M

Very efficient, prompt replies to queries, show good team work and a very reasonable bill at the end.

Mr D A

I was given an efficient, friendly and courteous appointment.

Mr and Mrs Lang

Thorough and commendable.

Mr & M

Professional,helpful and friendly staff we use Williamson's for all legal matters.

Mrs Yvonne K

Suzanne Spooner was excellent. She kept me informed of progress and the whole stressful process of selling one’s house went as smoothly as possible.

Miss L

We were very impressed by Theresa's thorough approach. We are very confident that our conveyancing was carried out to perfection.

Sarah B

Fantastic service from Susan and her team dealing with the sale of the house. Easily contactable for any queries and would definitely recommend them.

Andrew H

Very thorough, helpful throughout and ensured no undue delays.

Mr Nicholls

Once again a smooth transaction thanks to Beth at Williamsons. Will certainly be using again. Thanks

Mr and Mrs Allgood

We were delighted with the service we received. Each time it was necessary to make contact we received a prompt response. As existing clients we would not hesitate to use this service again.

Anonymous

We instructed Williamsons to carry out the conveyancing on our house purchase. Gemma was excellent, keeping us up to date with the progress made towards completion by email and sending us the relevant paper work. She made us aware of any issues and suggested a course of action. We would highly recommend using Williamsons.

Mrs Ward

Jane Cousins and her colleagues were absolutely brilliant! They were extremely patient and helpful and kept us up to date by email whenever necessary!! She promised to hold my hand through the process of buying and selling our homes and certainly did! We cannot thank her and Emma and Rebecca enough!!! Thank you all very much!! Sheilah/Owen Ward

Ms D

Very happy with the service provided both on my sale and purchase. Thank you

Dr P

Straightforward, efficient, clear, well-informed.

Mr Francis

Exemplary service. Kept me up to date throughout the process. Carefully explained any difficulties or technical issues. Brilliant service

Anonymous

Very helpful & prompt service! Nothing was too much trouble. Can highly recommend