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Local Solicitors v Conveyancing Factory – choose carefully!

27 April 2018

Blog, Conveyancing, News

If you have experienced a house move, you will agree that it is one of the most stressful and challenging life events that you can go through. However, choosing the right conveyancer/solicitor to guide you through the process can take most of this stress away.

We all love a good bargain but shopping around for the ‘cheapest’ quote and instructing  what is known in the business as a ‘conveyancing factory’, can prove to be a poor, costly decision in the long run. Why? For a number of reasons…

  • File Handler – it is usually the case that cheap conveyancing means a high volume workload. You could end up with unqualified staff handling your file rather than a qualified solicitor / licenced conveyancer who specialises in property law and who are properly regulated, bound by strict professional rules of conduct.   You may be told that your file will be dealt with by a ‘case handler’.  Proceed with caution! Ask them to confirm that you will receive the same individual conveyancer throughout, not a conveyor belt of people causing confusion, duplication of work and stress for all.
  • Quality of Service – many companies will advertise the fact that you will never have to meet them in person and that all correspondence will be dealt with via email or post. They will refer clients online to access documents or for updates on their file. Many people consider this to be too impersonal.  We believe the importance of meeting with our clients and offering that personal service. It is nice to put a face to a name. Obviously, there may be times when clients cannot physically get into one of our offices and in these circumstances we can arrange a telephone appointment to discuss and report any important legal issues relating to their transaction.
  • Other Legal Issues – Although an unqualified conveyancer may in fact have gained conveyancing experience, they are unlikely to have any knowledge of other areas of law which impact on the house moving process, and which solicitors and qualified staff are trained in – such as wills, probate, divorce, trusts. If our clients have queries relating to any legal issue outside our expertise, we are lucky enough to be able to refer them to our colleagues in other departments or make some enquiries on their behalf.
  • Hidden Fees – there will always be firms who will offer ‘great deals’ on legal fees and will quote an attractive fixed fee of say £299 + VAT. However, they will almost certainly have extra costs hidden in the small print and clients will find themselves being hit with a much larger bill at the end of the transaction. We have known other firms charge for services such as completing the Stamp Duty Return Form, arranging any indemnity policies, paying off your mortgage, arranging searches etc. This is all part of the conveyancing process and clients should not be charged extra for these services.  It is amazing that some clients will ring around for the cheapest deal and make a decision based on £20- £50 price difference for factory service provided by a conveyancer hundreds of miles away where there will be no personal attention. This brings us onto the next point…
  • Locality – you may find that your estate agent / mortgage advisers recommend their ‘nominated solicitors’ to act for you. Again, do some research into the firm they suggest as you may find that they are based hundreds of miles away meaning they are totally inaccessible and will have no local knowledge of the area. It is often the case that Agents receive referral fees from the companies in return for the Agent directing their customers to them. This obviously does not guarantee good quality service or impartiality.  You want to choose a solicitor or conveyancer who is close by and familiar with your area. Most people also want to instruct someone who has been recommended or who is highly rated rather than someone is prepared to pay them a fee in return for the work.

So in summary, choose wisely!

Here at Williamsons, we price our services to compete against the volume factory conveyancers, but rely predominantly on excelling in the level of service we provide in order to gain more work through recommendations. We aim to provide a personal service and have in place an efficient system as well as the legal knowledge and resources that will be of vital importance throughout the conveyancing process.


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Mr Hall

Always upfront, helpful and on the ball.

Mr and Mrs England

We picked Williamsons to write our wills based on the reviews online. It’s true to say that those which recommended their services were totally accurate. We started the process only having a vague notion of our requirements but with Alison’s excellent coaching we ended up with wills which have ensured our wishes are fully captured. The whole process was friendly yet very thorough and we were given clear, understandable, explanations of each and every element. From this experience we have no hesitation in recommending Williamsons services.

Mrs Woodhouse

Professional and prompt Highly recommend

Gary G

I used a google search looking for local solicitors within the Hull area and Williamson's where at the top which provided me with great confidence to contact them. I 110% satisfied with the service I received I could not fault any of it from the very first phone call to the final summary email. Service was exceptional. Bill him self was great and very helpful.

Carla

Wayne Walker was amazing throughout my whole case. He kept me upto date and always had time for me when I needed support. I couldnt have asked for a better firm of solicitors would highly recommend to anyone.

Mr Stephenson a

Great service. Fast and informative responses. Great at answering our first time buyer questions. No problems at all!

Anonymous

Couldn’t ask for a better service, very helpful.

Anonymous

Absolutely first class service from start to finish. Open, transparent with costs and all work carried out in a fast timely manner. Highly recommend the use of Williamson’s conveyance services.

Miss S

Very good company. I will always use Williamson's for any legal matter. Efficient,friendly and helpful.

Anonymous

Would just like to mention your Bridlington branch is so highly recommended. We have had the most efficient & fast legal work done by one of your brilliant Solicitors called Lauren. Can I add no stress what's so ever. Thankyou Williamsons Solicitors & thankyou Lauren.

Anonymous

Have used this firm for both buying and selling properties and would use them again. They've always been fair and reasonable in what they charged and done their best to keep me informed on developments in above transactions.

Philip P

Williamson's Solicitors provide first class advice, efficiency and are very obliging. We would highly recommend their services.

Mr and Mrs Emmerson

After a long haul with our house sale, we where pleased with the professionalism shown at all times, with friendly approachable staff at Bridlington.

Mr & M

Excellent professional service throughout, couldn't fault anything. We found them to be very thorough and looked out for our best interests at all times! We are intending to purchase another rental property and will definitely be using Williamsons in Beverley. Thank-you again Amanda for all your help and expertise!

Mrs Gamble

I was very pleased with the service i received from williamsons solicitors every person i dealt with were friendly understanding and very professional and especially mr tim slow who helped me with everything i would highly recommend williamsons solicitors

Mr & M

Very good from Carey Robinson, but haven't received the mortgage money in our account that was promised today. Please advise Cheers Rose Horspool

Peter S

Courteous, polite, prompt and efficient service. Very pleased I hired you.

Mr Lancaster

After using your company for the 1st time i found Gordon Sewell and his secretary very helpful and understanding and his advice was excellent. I will definitely recommend this company to my friends and family and i will certainly use this company again if needed . Many Thanks Gordon for a first class service Regards Richard Lancaster

Peter I

Nice people, easy to talk to and got straight to the problems I had with a few issues with my employer. Very happy with the service I received.

Mr & M

We have used Williamsons Solicitors for buying 2 houses and selling one excellent quick and efficient service. We have just used Williiamsons again to make our wills with Rebecca Bisby who again maintained the high standards we have come to recognise from Williamsons. We would highly recommend them quick efficient and very professional. We not only visited Williamsons in persons but but emailed and by telephone all of which quickly answered.

Mrs Stacey

gordon sewell was emphatic.made me feel at ease and was very approachable through a tough time.,along with maisie who was so helpful too..thankyou