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Personal Injury

Types of Personal Injury Claim - Faulty Products and/or Services

Faulty Products and/or Services

Faulty Products and/or Services

The Consumer Rights Act 2015 imposes a legal obligation upon retailers to ensure that all products sold are:

  • As described
  • Of satisfactory quality
  • Fit for purpose

If you have bought a product which includes a service, such as purchasing a brand new washing machine and also paying for it to be correctly installed, or if you have simply paid for services from for example a plumber or an electrician or a hairdresser/beautician then the law requires that those services are provided with reasonable skill and care.

Our Personal Injury Team at Williamsons have assisted clients who have been injured by faulty products or services for many years, and successful claims have ranged from dealing with faulty motor vehicles and bicycles, defective stepladders and DIY equipment, faulty home appliances and beauty products including hair dyes and hair colouring.

Common examples of faulty products include:

  • Electrical goods/home appliances
  • Faulty/poor quality tools and DIY equipment such as stepladders, hand tools and work benches
  • Defective/poor quality furniture
  • Poor product designs
  • Poor or misleading instructions
  • Inadequate warnings
  • Contaminated food or cosmetic products which can cause illness or scarring
  • Manufacturers failing to recall a product which is known to be faulty or to represent a risk.

If you have been injured by a faulty product, or have been harmed by poor services then it is very important that you keep the product or products which have caused you harm and also keep any documents such as receipts, instructions and packaging.

If you have been injured by a faulty product or substandard services call Williamsons Personal Injury Team today on freephone 0800 298 6013 or complete the contact form below.

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Read some reviews from our clients

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175 Reviews

Mr and Mrs Preston

Williamson’s provide an excellent service at a reasonable price. Very easy to deal with and excellent communication was provided all the way through the transaction. Just what you need in a solicitor.


I would highly recommend Williamsons Solicitors, Gordon represented me for my case and was excellent. Always on the end of the phone when I need him. overall top job thankyou. Mr Lloyd Milner

Mr & M

Very friendly and efficient service always replying to any queries and emails on the same day. If solicitor not in still dealt with by other staff. Would definitely recommend and will use again

Mr Andrew W

They have handled my house moving with professionalism and friendliness and kept in touch regularly to keep me updated I would strongly recommend them 👍

Mr Deeley

Very good service from everyone I dealt with at Williamson's. They were very quick and responsive and gave that extra push to get me completed before the Christmas holiday! A very nice Christmas present for me!

Mr E A

Very good service.

John B

Friendly service straight to the point no messing around ... from start to finish less then 4 month Yana had every thing in hand many thanks

Mr and Mrs Rollinson

Excellent service from start to finish Alison Craven explained everything in detail making sure we understood

Broadley H

Excellent service from Williamsons throughout a very protracted property transaction. Carey was patient and helpful at all times and we would highly recommend Williamsons based upon our experience. Thank you :)

Paul B

Hi, Thankyou for helping me with the sale of my late mothers house. You kept me informed and processed the transaction very quickly. Regards...Paul

Mr William E

Williamsons Bridlington office conducted the conveyancing of my house recently. The customer service was exceptional and very professional. The regular communications were very helpful and i was kept up to date throughout the process. Many thanks to Suzanne, Beth and all the staff at the Bridlington office.


Friendly supportive service. Explained everything and responded to queries promptly


Its always difficult when you are selling a house but even more so when it is a probate sale. Williamsons have handled my sale with sensitivity and efficiency and have supported me throughout the process.

Mr & M

Very efficient, prompt replies to queries, show good team work and a very reasonable bill at the end.

Mr D A

I was given an efficient, friendly and courteous appointment.

Mr and Mrs Lang

Thorough and commendable.

Mr & M

Professional,helpful and friendly staff we use Williamson's for all legal matters.

Mrs Yvonne K

Suzanne Spooner was excellent. She kept me informed of progress and the whole stressful process of selling one’s house went as smoothly as possible.

Miss L

We were very impressed by Theresa's thorough approach. We are very confident that our conveyancing was carried out to perfection.

Sarah B

Fantastic service from Susan and her team dealing with the sale of the house. Easily contactable for any queries and would definitely recommend them.

Andrew H

Very thorough, helpful throughout and ensured no undue delays.