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Personal Injury

Types of Personal Injury Claim - Faulty Products and/or Services

Faulty Products and/or Services

Faulty Products and/or Services

The Consumer Rights Act 2015 imposes a legal obligation upon retailers to ensure that all products sold are:

  • As described
  • Of satisfactory quality
  • Fit for purpose

If you have bought a product which includes a service, such as purchasing a brand new washing machine and also paying for it to be correctly installed, or if you have simply paid for services from for example a plumber or an electrician or a hairdresser/beautician then the law requires that those services are provided with reasonable skill and care.

Our Personal Injury Team at Williamsons have assisted clients who have been injured by faulty products or services for many years, and successful claims have ranged from dealing with faulty motor vehicles and bicycles, defective stepladders and DIY equipment, faulty home appliances and beauty products including hair dyes and hair colouring.

Common examples of faulty products include:

  • Electrical goods/home appliances
  • Faulty/poor quality tools and DIY equipment such as stepladders, hand tools and work benches
  • Defective/poor quality furniture
  • Poor product designs
  • Poor or misleading instructions
  • Inadequate warnings
  • Contaminated food or cosmetic products which can cause illness or scarring
  • Manufacturers failing to recall a product which is known to be faulty or to represent a risk.

If you have been injured by a faulty product, or have been harmed by poor services then it is very important that you keep the product or products which have caused you harm and also keep any documents such as receipts, instructions and packaging.

If you have been injured by a faulty product or substandard services call Williamsons Personal Injury Team today on freephone 0800 298 6013 or complete the contact form below.

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159 Reviews

Mr & M

Professional,helpful and friendly staff we use Williamson's for all legal matters.

Mrs Yvonne K

Suzanne Spooner was excellent. She kept me informed of progress and the whole stressful process of selling one’s house went as smoothly as possible.

Miss L

We were very impressed by Theresa's thorough approach. We are very confident that our conveyancing was carried out to perfection.

Sarah B

Fantastic service from Susan and her team dealing with the sale of the house. Easily contactable for any queries and would definitely recommend them.

Andrew H

Very thorough, helpful throughout and ensured no undue delays.

Mr Nicholls

Once again a smooth transaction thanks to Beth at Williamsons. Will certainly be using again. Thanks

Mr and Mrs Allgood

We were delighted with the service we received. Each time it was necessary to make contact we received a prompt response. As existing clients we would not hesitate to use this service again.


We instructed Williamsons to carry out the conveyancing on our house purchase. Gemma was excellent, keeping us up to date with the progress made towards completion by email and sending us the relevant paper work. She made us aware of any issues and suggested a course of action. We would highly recommend using Williamsons.

Mrs Ward

Jane Cousins and her colleagues were absolutely brilliant! They were extremely patient and helpful and kept us up to date by email whenever necessary!! She promised to hold my hand through the process of buying and selling our homes and certainly did! We cannot thank her and Emma and Rebecca enough!!! Thank you all very much!! Sheilah/Owen Ward

Ms D

Very happy with the service provided both on my sale and purchase. Thank you

Dr P

Straightforward, efficient, clear, well-informed.

Mr Francis

Exemplary service. Kept me up to date throughout the process. Carefully explained any difficulties or technical issues. Brilliant service


Very helpful & prompt service! Nothing was too much trouble. Can highly recommend

Mr and Mrs Jarvis

Handled our sale and purchase extremely well, first class.

Mr and Mrs Green

We were delighted with the service we received. Although unable to speak to our designated officer Mrs Spooner, her assistant Natalie was always on hand to advise, particularly relevant on the final day when exchange and completion took place at the same time. A difficult period, not being helped by the long-distance, was made as easy as such a situation could ever be. Thank you.

Mrs Margaret W

I am new to Williamsons, my first time with them. It’s been a positive efficient and friendly experience. So much so that I won’t be going any where else in future. Thank you to all at Williamsons!

Brian R

This is the third housing transaction Williamsons has done for me in the last year and I have been very satisfied with the proceedings . I particularly admire the capability and knowledge of Suzanne Spooner who is a very smart lady.

Mrs Robinson

Smooth and easy sale and purchase. Extremely helpful and supportive. Kept me informed at all times. Would highly recommend. Thank you so much.

Mr & M

Excellent professional service from Jane Cousins and her colleagues in the conveyancing department.

Mr and Mrs Height

The team excellent

Michael S

A pleasure to deal with, helpful and polite during the sale of my property. Thankyou.