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Privacy Policy

Williamsons Solicitors Privacy Policy

Privacy Notice

We take your privacy very seriously. It is therefore important that you read this Privacy Notice carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or the supervisory authorities in the event that you have a complaint.

When we use your personal data we are regulated under current data protection regulation. As the responsible controller, our use of your personal data is subject to your instructions, the current data protection regulation and our professional duty of confidentiality.

Data controller

Williamsons Solicitors Limited is the data controller in respect of all the personal data collected on or in relation to this website.

Our data protection registration number is Z2486456

If you have any questions about this privacy policy or our treatment of your personal information, please write to us:

Email: brian.cook@williamsons.co.uk

Post: Mr Brian Cook, Company Secretary, Williamsons Solicitors Limited, 45 Lowgate, Hull HU1 1EN

 

PERSONAL DATA

Information we collect

a) We may collect, store and use the following kinds of personal information:

b) Your name, address, telephone number, email address and mobile phone number

c) Information to enable us to check and verify your identity, e.g. your date of birth or passport details for the purposes of the current anti-money laundering and other

d) Information relating to the matter in which you are seeking our advice or representation

e) Your financial details so far as relevant to your instructions, e.g. the source of your funds if you are instructing on a purchase transaction

f) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system type and version, referral source, length of visit, page views, website navigation paths and service usage).

g) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our services.

h) information that you provide to us for the purpose of contacting us.

i) information that you send to us in order to obtain a quotation for services.

j) information that you provide to us for the purpose of subscribing to our website email notifications and/or newsletter.

k) information that you provide to us for the purpose of using our web-based and other services.

l) any other information that you choose to send to us.

 

How we use your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

a) enable your use of the services available on the website.

b) supply you with services.

c) send statements and invoices to you, and collect payments from you.

d) send you general (non-marketing) commercial communications.

e) send you email notifications which you have requested.

 

Information disclosures

We may disclose information about you to any of our employees, officers, agents, external experts, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy, provided that you have given your consent for us to do so.

In addition, we may disclose your personal information:

a) to the extent that we are required to do so by law.

b) in connection with any legal proceedings or prospective legal proceedings.

c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.

e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

f) We may also disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

We only allow our service providers to handle your personal data if we are satisfied that they take appropriate measures to protect your personal data.

 

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.

Where we are regulated by rules set by the Law Society, Solicitors Regulation Authority or any other governing body we will store your data in compliance of those rules.

You expressly agree to such transfers of personal information.

 

Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We follow security guidelines set by the government standard Cyber Essentials scheme to ensure we take accepted measures to protect your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers.

Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping any password and user details confidential. We will not ask you for a password.

 

How long will your personal data be kept by us

We will keep your personal data after your matter has been concluded. We will do so for one of the following purposes:

a) to respond to any questions, complaints or claims made by you or on your behalf;

b) to show that we treated you fairly;

c) to enable us to carry out conflicts of interests checks

d) to keep records required by law, including compliance with the anti-money laundering legislation.

We will not retain your data for longer than necessary for the purposes set out in this Notice. Different retention periods will apply for different types of personal data due to the legal and statutory duties under which we are obliged to operate.

The current periods we will hold your personal data for are as follows: –

Conveyancing ( Acting for Purchaser) – 13 Years

Conveyancing (Acting for the Vendor on sale of the whole title) – 7 Years

Conveyancing (Acting for the Vendor who retains part of the Title) – 13 Years

Company Formation or Similar Matters – 13 Years

Common law – 7 Years

Probate and Administration where the whole estate is wound up and distributed – 13 Years

Matrimonial matters where no continuing obligations exists or from determination of such obligations – 7 Years

Financial Services Act Record – 3 years – Subject to the provisions of the Financial Services Act 1986

Other Matters (At Discretion) – 7 Years

All incoming calls to Williamsons are logged; date, time name of caller, telephone number & whom the caller spoke to. – 1 Year

Computer held data

In relation to computer held data we will hold that data as a minimum  for the same retention period as for paper files however at a client’s request after those dates have passed we will anonymise all data held so that access to their personal data is not possible.”

 

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

 

Your rights

 

Right of Access

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

(a) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a passport (or photocopy of your passport certified by a solicitor) or bank statement plus an original copy of a utility bill showing your current address).

The company may refuse a subject access request or raise a fee for processing the request if the request is manifestly unfounded or excessive.

We may withhold such personal information to the extent permitted by law.

 

Right to Rectification

Where you identify that incorrect information is held you may instruct us to amend that information.

 

Right to Erasure

Individuals have a right to have personal data erased and to prevent processing in specific circumstances:

a)Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.

b) When the individual withdraws consent.

c) When the individual objects to the processing and there is no overriding legitimate interest for continuing the processing.

d) The personal data was unlawfully processed (i.e. otherwise in breach of the GDPR).

e) The personal data has to be erased in order to comply with a legal obligation.

 

There are specific circumstances where the company can refuse to erase personal data;

a) to exercise the right of freedom of expression and information;

b) to comply with a legal obligation or for the performance of a public interest task or exercise of official authority;

c) for public health purposes in the public interest;

d) archiving purposes in the public interest, scientific research historical research or statistical purposes; or

e) the exercise or defence of legal claims.

 

Generally Williamsons Solicitors Limited will not process a request to erase information where there is an ongoing legal obligation on the company to retain the information, for example for taxation and social security purposes. Please see our Data Retention Policy for specific periods times that we are oblige to keep your personal data.

 

Right to Data Portability

The right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different services. It allows them to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability.

 

The right to data portability only applies:

a) to personal data an individual has provided to a controller;

b) where the processing is based on the individual’s consent or for the performance of a contract;

c) when processing is carried out by automated means.

 

Right to Object

Individuals have the right to object to:

a) processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);

b) direct marketing (including profiling);

c) processing for purposes of scientific/historical research and statistics.

Objections to processing, other than for marketing purposes for non-Williamsons Solicitors Limited staff must be made in writing to the Controller and must outline the grounds for objection.

You may instruct us not to process your personal information for marketing purposes by sending an email to us. In practice, we will provide you with continuing opportunities to opt-out of the use of your personal information for marketing purposes throughout our contact with you.

 

Right to Restrict Processing

In certain circumstances an individual may request that processing of their personal data is restricted. This means that the information can be stored, but not used, except in restricted circumstances.

This right may be exercised in the following circumstances;

a) Where an individual contests the accuracy of the personal data, the company shall restrict the processing until the accuracy of the personal data has been verified.

b) Where an individual has objected to the processing (where it was necessary for the performance of a public interest task or purpose of legitimate interests), and the company are considering whether its legitimate grounds override those of the individual.

c) When processing is unlawful and the individual opposes erasure and requests restriction instead.

d) If the company no longer needs the personal data but the individual requires the data to establish, exercise or defend a legal claim.

Rights related to automated decision making

Williamsons Solicitors Limited does not use any automated decision making and profiling systems.

 

Right to make a complaint to the Information Commissioner

Individuals have the right to raise a complaint about any aspect of the way Williamsons Solicitors Limited collects, processes, stores or deals with personal data, including complaints.

 

Contact the Information Commissioner (ICO) on 0303 123 1113 for further information on how to make a complaint.

 

Website Specific

Third party websites

Where the website contains links to third party websites. We are not responsible for the privacy policies or practices of those third party websites.

 

COOKIES

Our website uses cookies. Where you consent to accepting cookies, you agree to our use of cookies in accordance with the terms of this policy.

Cookies consist of small files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.

Cookies can be used by web servers to identity and track users as they navigate different pages on a website and to identify users returning to a website.

Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

We use both session cookies and persistent cookies on this website.

 

How we use cookies

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

We may use the information we obtain from your use of our cookies for the following purposes:

a) to recognise your computer when you visit our website.

b) to track you as you navigate our website, and to enable the use of the some of the features on our website.

c) to improve the website’s usability.

d) to analyse the use of our website.

e) in the administration of this website.

f) to personalise our website for you, including targeting advertisements which may be of particular interest to you.

 

Third party cookies

When you use our website, you may also be sent third party cookies.

We use Analytics tools to analyse the use of this website. Analytics tools generate statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website.

 

Blocking cookies

Most browsers allow you to refuse to accept cookies. For example:

a) in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;

b) in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.

Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you may not be able to use some of the features of this website.

 

Deleting cookies

You can also delete cookies already stored on your computer. The method of doing so will depend upon your web browser. Instructions are available at the following URLs.

 

Internet Explorer:

http://support.microsoft.com/kb/278835);

Firefox:

http://support.mozilla.com/en-US/kb/Deleting%20cookies

Chrome;

http://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647

Opera:

http://www.opera.com/help/tutorials/security/privacy/

Safari (v3):

https://support.apple.com/kb/ph21411?locale=en_GB

 

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Read some reviews from our clients

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204 Reviews

Mr & M

Wet happy with the comprehensive and personal service Thank you

Mr and Mrs Betts

Excellent client service- professional and courteous. Thank you to Madeleine.

Anonymous

I chose Williamsons to act as my conveyancers and I have been super impressed with their professionalism and ethics to act on behalf of their client. My process was a long one, due to no fault on Williamsons part, but they never dropped the ball and continued to chase the other party until we got the answers we needed. I would choose them again in a heart beat and recommend their services.

Mr T W

Fantastic service from Williamsons Solicitors especially Rachael Scott who handled everything brilliantly from start to finish. Thank you

Mr Beevers

Happy with the work done on my behalf

Mrs T D

Hello, I had a lovely experience at Williamsons. Alison and Katie made everything really easy for me and were really helpful 2really nice people.

Anonymous

Brilliant service from Williamsons. Very efficient and quick responses to any questions or queries I had. Would highly recommend.

Anonymous

Excellent 5* service. We tragically lost our daughter and we found Williamsons Solicitors who guided us through all the claim process. They are extremely knowledgeable and professional with a personal style that made the journey more manageable. There communication is always prompt. Thoroughly recommend Wayne Walker.

A G

I can well recommend, I have received professional and honest service which lead to positive closure of the case. Always responded with care and fully involvement which gave me more confidence to continue. All advices during the progressing of the case was competent and mirrored current situation.

Mrs Hughes

The conveyancing team were excellent, extremely helpful and made sure that I felt valued at all times. A big thank you

Brian S

We would like to thank Gordon for his assistance and reassurance in dealing with the problem regarding the boundary hedge. His professionalism and manner are a credit to the company and we would certainly recommend him to friends.

Miss B

Beth Dyson and colleagues have been excellent during the purchase of my new house. Very responsive to email and phone queries, polite and professional, and the sale has been completed in 13 weeks from acceptance of the offer to completion. Given the current COVID-19 situation and how that has impacted on everyone, that's great. Thanks to everyone at Williamsons for making buying my new home so straightforward!

Miss S

Excellent service from Beth Dyson despite all the pressures of the Covid lockdown. Beth carried out conveyancing of my sale and purchase very thoroughly and efficiently with good communication and always in a helpful and friendly manner. Many thanks.

Joanna H

Well from the moment I met Wayne Walker his professionalism,clarity of thought, and aim to do the best job he can were all evident. He has been involved with my family for five years nearly and has always made me feel as though my views were relevant and integral to furthering the case. Wayne has highly developed organisational skills and we always felt just ‘looked after’ by Wayne snd Williamsons in getting through the very worst of times. Wayne sometimes needed to encourage me to look at things from a different perspective and he always achieved this with firm kindness. Wayne is a great professional but more importantly a fundamentally great human being. I will always recommend Williamsons and especially on the subject of clinical negligence I will always recommend Wayne. Full job well done start to finish. Thanks Wayne there are no words. Jo Hogg (Polly’s mum)

Anonymous

Williamsons Solicitors supported our family to succeed to a very high level. We cannot thank Sarah Jackson enough for her incredible support, dedication and commitment to understanding the finest detail of our case. Her dedication was phonememonal and we wouldn't hesitate to recommend her in a heartbeat. Thank you for bringing closure to our case and for supporting us one hundred percent. We were informed at every stage within the case and knew we were in safe professional hands throughout. Many thanks, Mr and Mrs Appleton.

Asoka T

Very professional and a friendly team, specially Helen Lennon who handled my case.

Carl R

I was very happy with the way they handled my case and still got the result even in these hard times where having at the moment thank you to all involved and I’d recommend you to others

Angie L

Williamsons solicitors were professional, caring and efficient. They dealt with what was, a very upsetting experience I had via medical negligence. They kept me up to date, enquired about my well-being and were always available to either speak to me when I had concerns or answered my emails. They ensured that the compensation I finally received was in my best interests by advising what they thought was a too low first offer of settlement. I cannot thank them enough for the way they handled my case and for pushing for a better higher settlement figure. I would definitely use them again should I ever be in a position to need them Thank you so much.

Suzanne W

Would definitely recommend this company, very knowledgeable on all aspects. Extremely helpful with a caring and kind approach, made me feel at ease and comfortable. I was always kept informed at every stage of my case Very happy and would 100% use them for any other matter if needed Thankyou

Mrs Baker

Excellent service, made to feel very welcome, looked after from the very first minute.. would highly recommend to anyone looking for conveyancing on a property or setting up a will.

Mr W F

alison craven, provided excellent service and went above and beyond to make sure my will was sorted quickly with this current situation we find ourselves in. great,proffessional work.