Faulty Products and/or Services
The Consumer Rights Act 2015 imposes a legal obligation upon retailers to ensure that all products sold are:
- As described
- Of satisfactory quality
- Fit for purpose
If you have bought a product which includes a service, such as purchasing a brand new washing machine and also paying for it to be correctly installed, or if you have simply paid for services from for example a plumber or an electrician or a hairdresser/beautician then the law requires that those services are provided with reasonable skill and care.
Our Personal Injury Team at Williamsons have assisted clients who have been injured by faulty products or services for many years, and successful claims have ranged from dealing with faulty motor vehicles and bicycles, defective stepladders and DIY equipment, faulty home appliances and beauty products including hair dyes and hair colouring.
Common examples of faulty products include:
- Electrical goods/home appliances
- Faulty/poor quality tools and DIY equipment such as stepladders, hand tools and work benches
- Defective/poor quality furniture
- Poor product designs
- Poor or misleading instructions
- Inadequate warnings
- Contaminated food or cosmetic products which can cause illness or scarring
- Manufacturers failing to recall a product which is known to be faulty or to represent a risk.
If you have been injured by a faulty product, or have been harmed by poor services then it is very important that you keep the product or products which have caused you harm and also keep any documents such as receipts, instructions and packaging.
If you have been injured by a faulty product or substandard services call Williamsons Personal Injury Team today on freephone 0800 298 6013 or complete the contact form below.